Shipping policy

Last Updated: 4 July, 2026

Thank you for shopping with Pinorbit. We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times within India are:

Metro Cities: 3–7 business days
Other Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders and locations.

For COD orders, a partial advance payment may be required at the time of placing your order. The remaining balance is payable upon delivery.

If a customer refuses to accept a confirmed COD order without a valid reason, the advance payment is non-refundable, as it is used to cover shipping and return logistics costs.

Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS (where applicable), allowing you to monitor your shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

High order volumes
Courier service disruptions
Weather conditions
Public holidays
Remote delivery locations
Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.

Pinorbit is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or if you receive an incorrect item, please contact us within 48 hours of delivery at support@pinorbit.com.

To help us investigate your claim, please provide:

Your order number.
A clear, uninterrupted unboxing video showing the package being opened from its sealed condition.
Photos or videos of the product and packaging.

Claims submitted without an uninterrupted unboxing video may not be eligible for resolution, as we may be unable to verify the issue.