Refund policy

At Pinorbit, we strive to deliver high-quality products that you'll love. Please read our return and refund policy carefully before placing your order.

Returns

We do not accept returns for change of mind, incorrect size selection, color preference, or any other personal preference.

Please review the product description, size chart, and order details carefully before completing your purchase.

Exchanges

We do not offer exchanges.

Refunds

We do not offer refunds once an order has been delivered.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@pinorbit.com.

To help us investigate your claim, please provide:

Your order number.
A clear uninterrupted unboxing video showing the package being opened from its sealed condition.
Clear photos or videos of the damaged, defective, or incorrect item.
Photos of the outer packaging and shipping label (if applicable).

Claims submitted without a complete, uninterrupted unboxing video may not be eligible for replacement or resolution, as we are unable to verify whether the issue occurred before or after delivery.

Once we review and verify your claim, we'll work with you to provide an appropriate resolution where applicable.

Refused Deliveries

If a customer refuses to accept a shipment at the time of delivery, the shipping and return shipping charges incurred by Pinorbit may be deducted from any eligible amount, where applicable.